Privacy Policy

1. Who We Are

Dr. Autocare is a professional mobile car valeting and detailing business operating across Stockport and Greater Manchester.

2. Information We Collect

When you contact us, request a quote, or book a service, we may collect:

• Identity data: your name
• Contact data: phone number, email address, postcode
• Vehicle data: vehicle type, make, model, and condition notes relevant to your service
• Communications data: messages sent via WhatsApp, email, or our quote form
• Transaction data: details of services provided and payments received

We do not collect sensitive personal data (e.g. health information or financial account details beyond payment confirmation).

3. How We Use Your Information

We use your personal data only for legitimate business purposes:

• To provide you with a quote and carry out the requested service
• To confirm bookings and communicate appointment details
• To respond to your enquiries and provide customer support
• To issue invoices and process payments
• To contact you if there is a problem with your booking or service

We will only contact you for marketing purposes (e.g. service reminders) if you have explicitly opted in. You may withdraw consent at any time by contacting us.

4. Legal Basis for Processing (UK GDPR)

• Contract performance: processing necessary to provide the service you have requested or booked
• Legitimate interests: responding to enquiries, maintaining business records, improving our service
• Legal obligation: retaining financial records as required by HMRC
• Consent: where you have opted into marketing communications

5. Data Retention

We retain personal data only for as long as necessary:

• Customer service records: 2 years from the date of your last service or enquiry
• Financial and transaction records: 7 years as required by HMRC
• Marketing consent records: until consent is withdrawn

After these periods, data is securely deleted or anonymised.

6. Sharing Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Payment processing providers (solely to process your payment)
• IT service providers who support our business systems (under strict data processing agreements)
• Law enforcement or regulatory bodies where required by law

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate data
• Right to erasure: request deletion of your data (subject to legal obligations)
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to restrict processing: request that we limit how we use your data

To exercise any of these rights, contact us at info@drautocare.co.uk. We will respond within one month.

8. Cookies

Our website may use cookies to improve your experience. Please see our Cookie Policy for full details.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or destruction. Data shared via WhatsApp or email is subject to the security measures of those platforms.

10. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at drautocare.co.uk/privacy. The date at the top of this page reflects the most recent update.

12. Contact Us

For any questions about this Privacy Policy or your personal data, contact us: